Unbound DNS Server Support
Men & Mice is offering enterprise grade support for the Unbound DNS Server.
Unbound is an open source, secure and fast resolving/caching DNS Server (a resolving DNS Server resolves DNS information on behalf of client machines, it does not serve DNS zones).
Unbound is maintained as an open source project by NLNetLabs. Unbound is often used as an validating DNSSEC resolver, testing DNSSEC data from authoritative servers and securing client system from forged DNS data. Additional information on unbound can be found at www.unbound.net
Men & Mice Unbound Support Contracts
To cover the different support requirements for enterprise support, Men & Mice offers yearly support contracts labeled Bronze, Silver, Gold and Platinum.
The Men & Mice support contracts for Unbound covers issues like;
- installation, maintenance, updates, configuration, logging and troubleshooting
- generic DNS questions, (DNS resolution, DNS tracing, debugging DNS anomalies)
- DNSSEC (trust anchor repositories, DNSSEC validation, DNSSEC troubleshooting).
Men & Mice Support covers Unbound installations on
- Unix systems (Linux, Solaris, xBSD, MacOS X)
- Windows Server systems.
Information about Unbound DNS Server support
The Bronze Level Unbound Support contract
The Bronze level contract includes:
- Email and phone access. Phone access is available during business hours (GMT) on working days (8/5). From 9 am to 5 pm, Monday to Friday.
- Guaranteed technical response within one business day for critical issues. Critical issues must be reported via phone and clearly communicated as critical.
- Guaranteed technical response for non-critical incidents within one business day.
- 10 support incidents or 10 hours of support, whichever comes first.
- One US $1000 voucher valid for a Men & Mice DNS training course (online or regular scheduled classroom training).
The Silver Level Unbound Support contract
The Silver level contract includes:
- Email and phone access. Phone access is available extended business hours (GMT) on working days (12/5). From 8am to 8pm.
- Guaranteed technical response within half a business day for critical issues. Critical issues must be reported via phone and clearly communicated as critical.
- Guaranteed technical response for non-critical incidents within one business day.
- 15 support incidents or 15 hours of support, whichever comes first.
- One US $1500 vouchervalid for a Men & Mice DNS training course (online or regular scheduled classroom training).
The Gold Level Unbound Support contract
This contract is designed for business critical environments. It includes:
- Direct access to a senior Men & Mice Professional with an in-depth knowledge of the customer's DNS and network infrastructure. The Men & Mice Professional participates in all processes related to the customer.
- One 4 hour on-site visit per year and one phone conference call.The purpose of these meetings is twofold:
- To ensure that the customer is using unbound in an efficient and productive manner.
- To review and audit the customer's DNS infrastructure.
- Annual report on DNS and network infrastructure along with suggestions on improvements.
- Email and phone access. Phone access is available 24 hours per day, every day (24/7/365).
- Guaranteed technical response within 4 hours (regardless of business hours) for critical issues. Critical issues must be reported via phone and clearly communicated as critical. Non-stop service regardless of business hours to resolve critical issues.
- Guaranteed technical response for non-critical incidents within one business day.
- 20 support incidents or 20 hours of support, whichever comes first.
- One US $2000 vouchervalid for a Men & Mice DNS training course (online or regular scheduled classroom training).
The Platinum Level Unbound Support contract
The Platinum level support contract is designed for mission critical environments. It provides:
- Direct access to a senior Men & Mice Professional with an in-depth knowledge of the customer's DNS and network infrastructure. The Men & Mice Professional participates in all processes related to the customer.
- One on-site visit (1 day) per year and one phone conference call.The purpose of these meetings is twofold:
- To ensure that the customer is using unbound in an efficient and productive manner.
- To review and audit the customer's DNS infrastructure.
- Annual report on DNS and network infrastructure along with suggestions on improvements.
- Email and phone access. Phone access is available 24 hours per day, every day (24/7/365).
- Guaranteed technical response within 2 hours (regardless of business hours) for critical issues. Critical issues must be reported via phone and clearly communicated as critical. Non-stop service regardless of business hours to resolve critical issues.
- Guaranteed technical response for non-critical incidents within one business day.
- 25 support incidents or 25 hours of support, whichever comes first.
- One US $4000 vouchervalid for a Men & Mice DNS training course (online or regular scheduled classroom training).