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Webinar – Scripting and automation with the Men & Mice Suite

The powerful SOAP interface & how and where scripts can be integrated

Beside the Men & Mice Management Console, the Web Interface and the command line interface (CLI) there are other ways to access the Men & Mice Suite.

In this webinar Martin Metz from the Men & Mice Services team will host a 30 minutes webinar with a Q&A session at the end, on Tuesday May 13th, 2014.
He will illustrate how and where scripts can be integrated and how you can access the powerful SOAP interface, which enables you to interface with other devices or even automate daily tasks.

Learn more about:

Scripting interfaces

Script hooks (External Scripts, Scheduled Scripts, Monitoring Scripts)

  • Special account "ScriptRunner"

SOAP interface

  • How to access the SOAP interface
  • SOAP interface documentation (built-in documentation, online documentation / OTRS FAQ)
  • Referencing objects
  • Filtering